Volunteer Orientation
Volunteer Orientation Information
All applicants approved to volunteer after a personal interview with volunteer services staff must review our orientation information. After reviewing the information, take the quiz sent to you via email.
Volunteers assigned to a specific department or function are required to complete additional orientation. Find information for your specified training below.
If you are assigned to the child life department at your interview, you will also need to review the child life orientation information. After reviewing the material, take the quiz sent to you via email. Please note that only child life volunteers are required to complete both orientation quizzes.
If you and your pet are new to the Buddy Brigade program at CHKD, you must review this information. Here you'll find Buddy Brigade contact information, training and scheduling information, and more for a smooth and successful volunteer experience.
Working with Kids
- Speak to every child
- Keep voice low and pleasant
- Place yourself at child's level
- Do not ask why a child is in the hospital
- Be a good listener
- Share any concerns with staff
- SMILE
Volunteer Guidelines
- Never ask the nature of a patient's illness
- Visiting patients, staff, or other volunteers while on duty is not allowed
- Do not congregate in the halls
- Do not chew gum, candy, or other food while volunteering
- Report to your supervisor when arriving and before leaving
- Do not accept tips from patients or visitors
- Do not ask a doctor for professional advice
- Do not perform unauthorized services for patients without consulting staff first
- Do not attempt to do anything you have not been trained to do
- Do not sign for anything in the hospital
- In the case of fire or mass casualty, ALL volunteers proceed under the direction of their supervisor
- We are a nicotine free facility, including our sidewalks and parking garages